Back to Basics Call Center Software

  • Tuesday October 25th, 2022
Nearly 3 million customer service jobs exist in the US. Call center software isn’t industry specific. Companies across industries, such as healthcare, financial services, eCommerce, retail, technology, business process...

All in on Genesys Cloud CX

  • Monday October 17th, 2022
Today, we proudly claim Genesys Cloud CX™ as the de facto modern Experience Orchestration platform. In January 2020, I painted a picture of the Genesys transformation in becoming the...