Telesales is known as the most effective telemarketing method today. With this tool, businesses have collected thousands of orders per month with huge revenue. Therefore, this service is also...
In the era of growing digital economy, artificial intelligence technology is increasingly widely applied, especially in economic activities. The typical service that can be mentioned is Auto Telesale ....
Most businesses today, especially those specializing in sales and service provision, apply the Call Center model. So what is Call Center? How does this model work and what benefits...
Have you ever wondered what is Hotline? And why do businesses set up a special hotline number instead of a regular phone number? In fact, the hotline is the...
Although formed quite early, today, many businesses still do not know what BPO service is ? And how does this activity work for businesses? In essence, BPO stands for...
Outsource is an effective alternative solution applied by businesses to increase work efficiency and save operating costs. However, there are many customers who still do not understand what form...
At Call Center, the competition movements among telephone agents help to improve the KPI in a surprising way. But identify specific needs or you will waste time, effort and...
Today, the trend of using outsourced services or freelance programming is becoming more and more popular. This method not only helps businesses improve business efficiency but also saves quite...
Having to wait in long lines causes many customers to complain and becomes a concern for contact centers. So what can Contact Center do to solve this situation? Here...
Contact Center managers understand that knowledge management is an important process in customer service. Good knowledge management ensures that we don’t have to repeat the same answer every time...