In the trend of rapid growth of the retail market electronics / mobile of the appliance, mobile centers mushrooming nothing is surprising. From more recent years, the biggest names in electronics / mobile as Nguyen Kim, HC, Pico, thegioididong, etc …. Continuity for the opening of a new business location even hegemonic both the provincial and hope the sales market will be exciting to partially.
And expectations about it completely far-fetched when the report of the General Statistics Office show that in the first 6 months of retail market reached 1.100 billion, up 12.2% compared to the same period last year. Race and the competition this lucrative pie is almost never-ending.
In recent years, the rules were almost clear. To enhance brand names as well as wresting market share of brand only uses 2 methods: one is to open more new stores to rival flexing. 2 are medleys rebate shock now.
As the economy becomes difficult measures may look expensive in terms of manpower and money, should measure 2 was selected as a vital element of the business.
By constantly dumping products cheaply bought from vendors, businesses continued to increase promotion lasts, creating trends forcing opponents to play in order to determine the strong weak. There are many seasonal promotional product prices also pushed down prices listed below cave million, uncertainties accept the rules of supplier.
However, one of the earliest enterprises realize the competition will be fierce for promotional ball go anywhere outside bankruptcy eg Wonderbuy bankruptcy in 2011, Best Carrings 2011 HomeOne 2013. They choose their measures to improve high quality services overview instead discounts as before. The strategic change completely with the current trends, the demand of customer service is increasingly growing. The customer care center, telephone customer care began investing in a professional manner, after-sales and warranty term / home are applied strictly.
By constantly dumping products cheaply bought from vendors, businesses continued to increase promotion lasts, creating trends forcing opponents to play in order to determine the strong weak. There are many seasonal promotional product prices also pushed down prices listed below cave million, uncertainties accept the rules of supplier.
However, one of the earliest enterprises realize the competition will be fierce for promotional ball go anywhere outside bankruptcy eg Wonderbuy bankruptcy in 2011, Best Carrings 2011 HomeOne 2013. They choose their measures to improve high quality services overview instead discounts as before. The strategic change completely with the current trends, the demand of customer service is increasingly growing. The customer care center, telephone customer care began investing in a professional manner, after-sales and warranty term / home are applied strictly.
In the telephone conversation brief, professional as well as the correct answer inquiries, technical support guarantee the accuracy or simple as calling party invite gratitude, happy birthday to buy goods. The customer care center of this type are significant points in the eyes of buyers of service style of business.
Maybe also because of the advantages that Vietnam which forms the customer care service has been applied for a long time in other industries such as Insurance, Securities, Banking and Telecommunications. According to statistics the number of businesses providing services and customer care solutions in Vietnam over the phone, much less than the typical can mention as Minh Phuc Telecom, Telecom or Diamond Star Telecom States. However, in terms of technology and quality are of international standards and are continuing to reach out to the overseas market full of competition. Example: Minh Phuc Telecom beyond national branch network also owns subsidiaries in Japan (a hard market leading) and the Philippines (most potential market in the field of BPO), future promising future development in many other countries.
Instead of a Conclusion, The massacre each other in the electronics retail market in recent years has come at the curtain and end. Rules of the game have changed and tend to focus more on treating customers throne. This situation is the first European bode well for the service sector in general and in particular the retail sector. 1 era opens new thinking for background services.
MPTELECOM.COM.VN
