Whether they’re serving in a clinical or non-clinical role, healthcare providers have a strong desire to help patients and truly care for others. The care team knows that each...
Healthcare providers are placing more emphasis on care than ever before. They’re shifting to a new paradigm for service interactions that not only aims to provide care and customer...
Email is likely already part of your contact center’s communication strategy. But are you truly making the most out of it? With more contact centers embracing new digital channels,...
Nearly 3 million customer service jobs exist in the US. Call center software isn’t industry specific. Companies across industries, such as healthcare, financial services, eCommerce, retail, technology, business process...
Insurance customers might leave for a better price, but they’re most likely to stay for the service. Service quality is the main reason consumers select and stay loyal to...
Today, we proudly claim Genesys Cloud CX™ as the de facto modern Experience Orchestration platform. In January 2020, I painted a picture of the Genesys transformation in becoming the...
Stop just buying bots; start being strategic about them. That was Jane Hendrick’s answer to the question: “What’s the secret to chatbots customers (and CXOs) love?” Implementing and using...
We rely on our educational institutions more than ever to inspire young adults and help build a better future. Although many schools have adjusted to a post-COVID world with...
This blog is the first in a series that looks at global customer experience (CX) to gain an understanding of what consumers want – and how companies are responding....
Keeping your customers’ data secure is one of your top priorities. Internal security protection and compliance measures that are less-than-rigorous leave your contact center vulnerable to a wide range...