MPCC Solutions
Small and medium contact center managers in Vietnam can now rest assured when they have MPCC solutions with advanced technology, not only with high customization, flexibility according to the scale of each business, but also features that fully meet international quality standards. The special thing is that the investment cost that businesses spend can be only 1/5 times that of buying foreign solutions.
For those who want to have a customer care system with moderate prices, make the most of the system’s features as well as get the best support in terms of technology and management consulting right in Vietnam, MP Telecom’s MPCC solution is an inevitable choice.
As a leading company in Vietnam in the field of Contact Center, MP Telecom develops Contact Center solutions, MPCC based on a solid foundation of technology and many years of experience in the field. MP Telecom’s experience has been gained through many projects deploying large Contact Center systems for well-known customers such as Military Telecommunications Group (Viettel), Mobile Information Company (VMS MobiFone), Telecommunications Service Company (VinaPhone), Vietnamobile Mobile Network, securities companies (SSI, TVSI), banks (VPBank), airlines (Jetstar Pacific).. etc. MP Telecom understands very well the needs of businesses and the features that the system can bring real value to businesses. MP Telecom has developed and perfected a Contact Center solution with low investment costs, suitable for the majority of Vietnamese businesses, which is MPCC solution.
The difference that MP Telecom makes for MPCC products is:
- Use cache technology (PMQ) to ensure that the reporting data in the system is always preserved, even in the event of a storage server (DB) malfunction.
- Provide call-out to customers who have dropped in the queue (ACD queue), to ensure that any customers who have contacted the business are not yet served.
- Provide active backup / backup N+1 mechanism for the server, ensuring the system operates with stability and availability up to 4 9s (99.99%); The maximum time for the system to resume operation immediately after the server downage is 3 seconds, and the user is completely unaware of this change.
- MP Telecom has developed the MPCC Client SIP softphone for telephone operators (C# 2008), capable of integrating with IP Phone to display customer information screen.
- MP Telecom understands that Contact Center is a means of communication with customers, and those involved in caring and answering customer information also need other support tools. Therefore, MP Telecom has successfully developed Knowledge Management System (KMS) software, helping to store, search and select information for customer care work with the highest efficiency. KMS can be fully embedded into the MPCC Client system to give Tellers a single working interface.
The advantages of the MPCC solution include:
- Competitive price
- Using SIP 2.0 technology, it is easy to integrate with other Contact Center products (Interactive Intelligence, Aspect, Cisco,…)
- It is a total solution, including Contact Center solution, knowledge management software (KMS), business management, ScreenPop integration, and customer care skills training support program,…
- Highly customizable, providing API functions for users to integrate personal software with the system.
- User interface and friendly administration interface
Currently, MP Telecom has been successfully deploying MPCC solutions for Vietnam Prosperity Bank (VP Bank), Vietnam Cable Television Technical Center (VCTV). The introduction of MPCC solution marks a new development step of Vietnam’s Contact Center industry on the path of independent development and healthy competition with advanced technology companies in the world, focusing on actual needs and especially prioritizing effective investment costs for customers.
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