Give the contact center the power to see what’s happening – anytime, anywhere – and react accordingly.
Interaction Supervisor – iPad Version
Think of it as your portable view into the contact center.
Leveraging the compact convenience of an iPad, Interaction Supervisor, iPad Edition offers the freedom to move around the contact center floor to better assist agents – and ultimately improve the customer experience.
With its intuitive interface, you can use Interaction Supervisor, iPad Edition if you know how to use an iPad. Rotate screen views, drag tiles around to configure dashboard layout, pinch to zoom, and swipe!
Give mobile supervisors a detailed look at the floor to quickly find agents who need assistance.
- Monitor and manage the center from anywhere, at any time – with only a data connection back to the contact center.
- Make decisions rapidly based on real-time statistics and alerts.
- Get insight into outlying performers within the contact center to initiate change.
Features:
- Fresh and intelligent display of call center metrics that extends statistics within the Interaction Supervisor desktop application.
- Real-time alerts offer the same data as Interaction Supervisor with easy viewing in the iPad Edition and the ability to capture screen content.
- Configurable dashboard with tiles shows real-time statistics and service levels, with deeper drill-down into key statistics like:
- Agent locator gives supervisors a graphical floor plan of the contact center and overall agent activity.
- Ability to see and control an agent’s presence.
- Ability to see an overview of an agent’s skills.
- Agent Statistics View – See key statistics, agent photos, and agent presence.
– Workgroups
– Queues
– Agents
– Speech Analytics scores
– Intervals
- Agent locator gives supervisors a graphical floor plan of the contact center and overall agent activity
- Ability to see and control an agent’s presence
- Ability to see an overview of an agent’s skills
- Agent Statistics View – See key statistics, agent photos, and agent presence
Source: InIn.com
