Over the past decade, with the efforts of the health sector and the active participation of all sectors and the whole society, we have achieved remarkable results in improving the health status of the people. However, Vietnam is still facing great difficulties and challenges in the coming period in terms of disease burden, food safety and hygiene, as well as many environmental factors that directly affect the quality of life. living. Challenges in the new context continue to require industry officials to look further, ensuring that all people receive high quality health care, towards improving the health of the community.
Understanding the difficulties and problems in healthcare, Minh Phuc Co., Ltd. (MP Telecom) has focused on researching and providing a solution MPCC (MP Telecom’s Contact Center) help increase efficiency and quality. quality of health care services. The MPCC solution helps medical organizations in the stages of health care consultation and assessment and survey of customer satisfaction through a unified communication solution that integrates all communication channels such as telephone, email, fax, webchat, sms.. on a single platform. With the MPCC solution, MP Telecom is capable of helping medical organizations achieve optimal efficiency in caring for and consulting existing patients as well as exploiting information of individuals who are in need of treatment, or Need advice on improving health. In addition, the MPCC solution of MP Telecom also assesses the level of customer satisfaction when using healthcare services, helping to improve the service quality of the organization as well as increase the awareness of healthcare. and disease prevention for the people.
Giải pháp MPCC tích hợp mọi kênh giao tiếp, nâng cao mức độ hài lòng của khách hàng
Over the past decade, with the efforts of the health sector and the active participation of all sectors and the whole society, we have achieved remarkable results in improving the health status of the people. However, Vietnam is still facing great difficulties and challenges in the coming period in terms of disease burden, food safety and hygiene, as well as many environmental factors that directly affect the quality of life. living. Challenges in the new context continue to require industry officials to look further, ensuring that all people receive high quality health care, towards improving the health of the community.
Using MPCC, medical institution managers can increase the number of tellers serving in overloaded queues, thereby reducing customer wait times and increasing customer service rates. . When tellers determine when appointments are canceled the most, they quickly adjust to new patients, making the most of physical and human resources. If the reporting system is interrupted, supervisors can quickly forward this message to the organization’s tellers and other customer care representatives, which includes information about the status of the report. system delay, time to expect the system to return to operation, so that operators can understand the situation and have a suitable solution to the patient’s requirements. In addition, the MPCC solution also helps to minimize costs (set-up, recruitment, training, …) and optimize the quality and revenue of the organization. With the MPCC solution, customers of medical organizations can be cared for 24/7 and do not need to pay travel costs as well as solve questions about common diseases at home.
MPCC solution of MP Telecom consolidates information not only from automatic distribution of calls but also from other data sources in MPCC, including patient appointment information system, workforce management dynamics, as well as other insider information. These important information is then transmitted in real time to those who need the relevant information and can be displayed on LED screens, LCDs, the Web or on management dashboards, or sent directly to the tellers’ computer screens. Consolidation of real-time information and reports can help “health care” services meet the goal of enhancing customer service quality, minimizing costs while maximizing interaction between the organization. staff and patients.
MP Telecom is a leading Contact Center solution and service provider , has been awarded the title of Top 100 Famous Brands in Vietnam in 2013. We bring solutions to help healthcare organizations improve services. better service, reduce operating costs and deliver the value customers expect.
For more information, please contact Email info@mptelecom.com.vn or Hotline 1900 585853 for a free consultation.
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