Today MPTelecom would like to introduce to you the article on The most effective telesales skills & Tele Sale Scenario , helping to increase sales.
People are getting busier and busier, rarely sitting in one place. Mobile phones and the Internet are two indispensable things for many Vietnamese people. You want to contact, exchange work with anyone, the best way is to contact that person’s mobile number. Tele Sale is a very popular form of telephone sales, appearing since the landline phone was available.
Ignoring spatial distances, Telemarketing is creating opportunities for sellers to reach their target customers easily, with more volume. Salespeople do not need to be beautiful, just a pleasant voice and persuasive presentation skills. Besides, the cost per minute of mobile or landline calls is decreasing day by day.
Telephone communication skills that reflect your personality:
WHAT TELE SALE STAFF NEED TELEPHONE SELLING SKILLS?
- Easy-to-listen voice, no lisp, no need to be pretty or long-legged.
- The presentation is persuasive, powerful, clear, concise, easy to understand.
- Identify customer needs with open-ended questions.
- Handle situations flexibly to strengthen trust with customers.
WHAT ARE TELE SALE EMPLOYEES PREPARED TO BEFORE SELLING THROUGH THE PHONE?
- Thorough understanding of products and services; believe in the value can bring to customers.
- Identify target customers, where they are, what they do.
- Collect target customer information: Name, Mobile, Company, ..
- Information about competitors’ products and services.
- What makes your product or service different from your competitors?
- Develop phone call scripts, situations and handling plans; practice
WHAT ARE THE OBJECTIVES OF TELEPHONE SALES ?
The result of tele sales is not a sale, but a relationship with a customer, a meeting with a specific time and place.
Below I present some templates of telesales scenarios (tele sale scenarios) that we have applied at MPTelecom company years ago. Please (Download here)
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