Businesses only have to spend 1/5th the budget compared to before to own an effective Contact Center (MPCC) and customer information management (MPCRM) system.
On the morning of June 16, 2015, Minh Phuc Co., Ltd (MP telecom) officially announced the MPCC Contact Center Solution and MP CRM Customer Information Management Software.
MPCC and MPCRM are comprehensive Contact Center solutions that help businesses optimize their customer care systems, call out systems, support call frequency statistics management, and integrate customer database management. , allowing to automatically retrieve customer information when there is an incoming call.
Both MPCC and MP CRM are scalable and flexible to fit any business model with 24/7 warranty support and maintenance services.
Also at the ceremony, Minh Phuc’s Contact Center MPCC solution and customer information management software MP CRM were granted a copyright registration certificate by the Copyright Office.
Established in 2002, Minh Phuc has cooperated with many prestigious domestic enterprises such as Bao Viet Insurance, Life Insurance, OceanBank., PJCO… in implementing information management systems. customers (CRM) of the above businesses. In addition to the basic benefits such as customer data security, customer complaints management, and systematic storage of detailed information about customers, MP CRM can also set up and deploy marketing campaigns. Effective marketing services, creating business opportunities through customer satisfaction.
Similarly, Minh Phuc’s Contact Center solution has been used by well-known enterprises such as VMS MobiFone Mobile Information Company, VinaPhone Telecommunication Service Company, VP Bank or Jetstar Pacific Airlines.. .trust cooperation. Up to now, Minh Phuc has hired more than 1,000 employees to serve customer care services for businesses.
In addition to the same basic functions as current solutions in the world such as automatic answering function, automatic call allocation, for the recording function, MPCC is capable of storing thousands of calls on the phone. due to low file compression; for the reporting function, the call quality assessment of each operator is publicly available on the system so that all employees can see and learn from experience. Besides, a relatively simple feature, but so far few CC solution providers can do it, is to set up the working status of the telemarketers. Displaying the online and offline mode of the agents on the system helps the staff to check whether other agents are online or not to transfer the phone to the correct operator code according to the customer’s request. customers, avoiding the situation that customers have to declare or notify information from the beginning.
Mr. Nguyen Phuong Ha, representative of Minh Phuc’s R&D Technical Center, said that the ContactCenter MPCC solution has been researched and developed since 2011, this solution is said to be quite optimal because it provides suitable features. with the needs of Vietnamese businesses, eliminating unnecessary features such as solutions provided by foreign countries. Therefore, the cost is only 1/5 compared to buying foreign solutions.
Also at the event, Mr. Hoang Van Dai, in charge of the Customer Care Center of the AO Smith brand specializing in water purifiers in the US, thanked the staff and leaders of Minh Phuc Telecom for supporting AO Smith throughout. past time.
The launch of MPCC and MP CRM solutions helps Vietnamese businesses access international quality solutions that are relatively affordable and flexible in line with the economic context in Vietnam.
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Theo ICTNews
