MP Telecom supplies Contact Center Consultancy service to businesses that have plan to setup a Contact Center, or have difficulties in operating a Contact Center system. With our own experience in deploying contact centers for well-known customers like MobiFone, VinaPhone, Viettel, etc., MP Telecom engages to help you organize and operate your customer care system in the most effectively way.

Our Contact Center Consultancy service is aimed to counsel you about:

  •  Organizing, recruiting and training human resource in standardized processes
  •  Building a set of standards of telephone customer care services”>customer care services
  •  Building commitments for qualified telephone customer care services”>customer care services
  •  Building standards and methods to giving marks
  •  Creating forms of service level reports for operating departments
  •  Organizing operating departments
  •  Descripting reponsibilities of every working position

Service Process

Contact Center consultancy
Why Contact Center Consultancy with us?

  •  MP Telecom with the priority of being the first as well as the leading Contact Center service provider in Vietnam. We experienced from many large-scale projects that applied ISO 9001:2008 standardized working processes.
  •  MP Telecom helps you to save time and human resource spent for Contact Center organization and implementation.
  •  MP Telecom has deep understandings about Vietnam market, from customers’ habits, call agents’ psychology, to the specific characteristics of Contact Center operation and management.
  •  MP Telecom always goes along with you and support you on-time when more human resources, working skill training, and productivity inspection needed.

Please contact Us:


Hotline: +84 906202 098 – Tel: +84-4-3577 1608/ 3577 1609


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