Are you having trouble with customer care?
Is your business at stake because of insufficient customer support? We can bridge the gap between you and your customers with our 24×7 call center phone answering services. Start experiencing increased sales and better conversion rates along with the satisfied customers. Our multi-channel call centers have real time reporting and 100% recording facilities. Whether you are a small / midsized company or a large enterprise, we can provide you with call center services that will fit in perfectly with your organization’s needs. With us as your vendor, you can be assured that your customers will get our undivided attention.
Our call center / contact center solutions are cost-effective and focused on your success.
Our Services include:
Through a dedicated 24/7 customer service, businesses gain on customer loyalty. In order to get control of brand integrity, businesses tend to offer quick support to almost every customer concern. Through interaction with customers by various channels, businesses gather market intelligence and strategies of core competitors is another by-product of the process.
Why using MP Telecom’s Contact Center solutions?
Choosing to use MP Telecom’s services because of trust in professionalism and high quality. This highly appreciated professionalism and quality is due to six factors: organizational capacity, training apparatus, technical system, quality management process, infrastructure, and corporate culture. For example, we not only operate a good service, but also have a good understanding of contact center technical systems thanks to our experience in selling Interactive Intelligence’s Customer Interaction Center (CIC) solutions in Vietnam.
Currently, CIC is the choice of more than 2,000 big clients such as BMW, Honda, Prudential, Telegen UK, Price Waterhouse Cooper, Sony, Wal Mart, Deutsche Telekom, etc. Besides, MP Telecom doesn’t just sell a service or product, we bring customers the “solution” that best suits each business process. MP Telecom not only provides you with solutions, we advise you to choose the solution that best suits your business process.