Business Process Outsourcing (BPO) businesses have been around since the 1960s, but BPO companies serving overseas customers (BPO Offshore) have only appeared since last decade. . Even so, these companies have achieved a lot of success in the past 10 years or so.
BPO service providers are divided into 3 categories:
– Company BPO Offshore
– Company BPO Onshore
– Company BPO Near Shore
BPO Offshore companies are companies located in a different country from their customers. Most of the BPO Offshore companies are now located in India, Philippines, China, Pakistan, etc.
Onshore companies have customers who are companies in the same country. This means that a US based company hires another US based company for chat support and of course this service is also provided by a Call center located in the US.
Trends of BPO businesses
BPO Near Shore companies are those located in the neighboring country. Example: A company located in Canada provides services to a company based in the US. Call centers located in the Dominican Republic, Romania, Costa Rica, Mexico… providing services to companies in the US are typical examples of BPO Near Shore companies.
Most of the BPO companies are not located in the same country as the companies it provides services to and most of these companies provide services such as call/contact center, data entry, email reply, or telemarketing…
Benefits of outsourcing:
Minimize costs: Minimizing costs is the main benefit that Business Process Outsourcing services bring. companies BPOOffshore. The average fee for technical support or customer care services for a call center in the US is around 15 USD – 20 USD per hour, however, the price for similar work in India is only from 15 USD to 20 USD per hour. 8 -12USD per hour.
24/7 operation: Call/contact centers located abroad operate 24 hours a day, 7 days a week and 365 days a year. This is a big advantage compared to companies BPO in the US.
Service Quality: BPO Offshore companies focus on providing high quality service to customers. Data security parameters or quality metrics such as ISO, BS 7799, 6 Sigma, and COPC are researched and applied to maintain high quality standards.
Nowadays BPO companies are growing at breakneck speed. Giants in India like GE, American Express, IBM, Convergys, Aegis, Wipro etc have around 10,000 employees serving in different sectors. Looking at the growth of companies BPOs, it would be wise to decide to invest in this industry. Experts predict that the number of companies that do outsourcing will continue to increase in the coming years, opening up opportunities for everyone.
Translated by: Trangta
Source: ArticleAlley
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