FINANCE

A financial company is an enterprise belonging to the type of non-banking organization. These companies often use their own capital, mobilized capital and other sources of capital to make loans or provide financial advisory services. Currently, businesses are serving more than 60% of customers of working age. Because of the specific customer base, credit companies often choose telesale for advertising and marketing.

In order to help businesses reduce risks in terms of personnel, save costs and time, MP Telecom is currently providing Contact Center solutions and personnel leasing.

INSURANCE

Customers often buy insurance with the desire to protect their health, family and finances. Since a contract usually lasts from 5 years to several decades, their decision to sign a contract shows great confidence in insurance companies. Therefore, insurance companies pay great attention to customer care to avoid confusion and loss of confidence in the business.

In order to help businesses receive calls and take better care of customers, MP Telecom is currently providing Call Center and Contact Center solutions to help businesses save up to 30% on operating and management costs.

TELECOMMUNICATION

The telecommunications industry is currently heavily dependent on exploiting more than 123 million mobile subscribers. In order to compete for market share, telecommunications businesses must continuously deploy preferential packages and at the same time improve service quality. As a result, customer experience has become a top priority. With a large number of incoming calls per day, if the business does not have enough customer care staff, it will lead to customers disconnecting before being connected to support.

Usually the average call abandonment rate ranges from 5-8%, if the call abandonment rate exceeds 10%, then businesses should consider MPT’s Contact Center solution to meet their incoming call needs. client.

OTHER SECTORS

With the continuous development of the technology market, more and more technology solutions appear to support businesses. MP Telecom’s Omibot is one of them. Omibot is a tool to help businesses reach customers quickly and increase business efficiency.

The appearance of Omibot has attracted interest and choice from many businesses, aiming to improve business operations. To lead in this field, businesses always strive to satisfy customers. Therefore, the application of Omibot is considered as a solution to enhance customer experience and bring new development to business activities of enterprises.