Solution

Contact Center

With nearly 20 years of development, MP Telecom always strives to become the leading provider of Contact Center solutions in Vietnam

Brand repositioning

On the morning of December 18th, 2020, marking an important transformation of MP Telecom when announcing the launch of the ecosystem and changing the new brand identity.

Established in 2002, MP Telecom is a pioneer in the field of Contact Center in Vietnam. During its development, MP Telecom has always strived to become a leading provider of Contact Center and Business Process Outsourcing (BPO) solutions thanks to the close combination of three main platforms: People – Technology – Solutions law.

From the understanding of customers, the understanding of the service sector in terms of personnel and technology has motivated MP Telecom to always be active and not afraid to renew themselves according to the development pace of the times.

The repositioning, changing the brand identity to create a different impression, as well as convey the new development direction of the company.

Services of MP Telecom

Bringing customers true values and helping them make use of new business opportunities.

Customer Care

Providing outsourced customer care services for businesses at a reasonable cost.

Tele-Services

Conduct outbound calls for telemarketing, telesales, tele-survey, appointment setting, lead generation, profiling, etc.

HR Supply & Training

Supplying insourced HR and training them on soft skills, supporting customers in all stages of production and business processes.

Technical Support Service

Consulting, optimizing, managing and operating information technology systems for businesses.

Data Entry

Building customer lists effectively with the lowest cost.

SMS & Voice Brandname

Promote branding recognition through SMS/Voice advertising content.

MobileSIP & Simbox

Using a mobile number to make phone calls that show only one number

Technology Solutions

Providing customers with leading technology solutions in Vietnam in the field of Contact Center & BPO

Customer Information Management

Allows management, care and building relationships between customers and businesses.

AI Call Center Solution

A solution to reach and support customers through thousands of automated and optimized calls.

MP Contact Center Solution

Provide a system with full features that businesses do not need to invest in infrastructure.

Genesys Solution

Group chat, video conferencing, desktop screen sharing and more.

Out To Connect Solution

A platform to provide 4.0 Telesales and Telemarketing solutions for businesses

MP Telecom

About us

Established in 2002, MP Telecom is a leading company in Vietnam specializing in providing Solutions - Contact Center services and Business Process Outsourcing – BPO.

For nearly 20 years of construction and development, MP Telecom has constantly grown in terms of both organizational size and service quality. Currently, we have more than 2,000 employees in 3 Northern, Central and South regions.

MP Telecom is the first company in the field of Contact Center in Vietnam to receive international certificates of quality management process ISO 9001: 2008 and ISO/IEC 27001: 2013.

1000 +

CS seats

55 million/year

calls supported

1000 person/year

staff supplied

20 million

Customers

Let’s Talk

Committed to bringing customers the best quality service

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Why MP Telecom's services?

MP Telecom can take advantage of the top resources from MP Group's subsidiaries, always qualified with advanced skills to offer optimal solutions for businesses.