According to a recent survey by IDG Research Services, most companies are not changing course. Many IT leaders haven’t cut their spending. Rather, research fndings suggest that continued investments...
After more than 18 months of a tough economic climate when most contact centers were forced to prioritize cost reduction over customer experience enhancements, a recent survey of contact...
It’s not uncommon for an organization to implement technology without understanding if, or how, that technology applies to their line of business. In a Contact Center, justifying a technology...
One of the most crucial steps any organization should take in deploying a solution for voice over IP (VoIP) is to plan for an Internet Protocol-oriented infrastructure. True, VoIP...