The “customer care” department by phone (contact center) has always been considered the “face” of the business. However, quite a few businesses are still hesitant to invest in this...
An inside looke at a powerful solution that incorporates presence management, chat, drag & drop conferencing, email, screen pops, supervisory tools and more – all from one desktop interface....
See how seamless the customer claims process is MPTELECOM.COM.VN
Want to make your business really stand out? Watch this video to find out how you can turn customer services into a competitive weapon. MPTELECOM.COM.VN
For every aspect of recording Dispute resolution. Recorded interaction details and reports help resolve customer disputes, and also provide evidence in regulatory compliance situations to protect against potential fines and...
The survey for consumers was fielded specifically to individuals who had a non‐in‐person interaction with a business in the last 12 months; for example, an online or telephone order,...
According to a recent survey by IDG Research Services, most companies are not changing course. Many IT leaders haven’t cut their spending. Rather, research fndings suggest that continued investments...
After more than 18 months of a tough economic climate when most contact centers were forced to prioritize cost reduction over customer experience enhancements, a recent survey of contact...
It’s not uncommon for an organization to implement technology without understanding if, or how, that technology applies to their line of business. In a Contact Center, justifying a technology...
One of the most crucial steps any organization should take in deploying a solution for voice over IP (VoIP) is to plan for an Internet Protocol-oriented infrastructure. True, VoIP...
