A recent article in PaymentsSource caught our attention. The piece discussed how PCI compliance is not enough for breach prevention, but rather businesses should focus on chips and tokens...
To shape the customer journey as described, the customer engagement platform must satisfy five criteria. 1. Span the customer lifecycle. Customer experience is not just about customer service. To...
One of the biggest concerns when examining a new call center solution is if it’s worth the investment. What’s the ROI when making a switch? Should your business move...
Managing the customer journey is complex. To tackle the challenges that arise when trying to deliver the best possible customer experience, many turn to artificial intelligence (AI) to automate...