It’s not uncommon for an organization to implement technology without understanding if, or how, that technology applies to their line of business. In a Contact Center, justifying a technology...
One of the most crucial steps any organization should take in deploying a solution for voice over IP (VoIP) is to plan for an Internet Protocol-oriented infrastructure. True, VoIP...
A Practical Guide to Migrating to VoIP Planning and Design Considerations One of the most crucial steps any organization should take in deploying a solution for voice over IP...
