As a customer experience professional, you’re likely well-versed in your organization’s customer experience goals, budgeting processes, strengths, and weaknesses. But you might wonder what peers at other companies are...
Industry data shows that for every dollar a company spends on service for existing customers, they spend five dollars on Customer Relationship Management (CRM) systems to acquire new ones....
The speed of innovation is harder to keep up with than ever before—and it’s not slowing down. The longevity of a business depends on its operational agility; you must...