The survey for consumers was fielded specifically to individuals who had a non‐in‐person interaction with a business in the last 12 months; for example, an online or telephone order,...
According to a recent survey by IDG Research Services, most companies are not changing course. Many IT leaders haven’t cut their spending. Rather, research fndings suggest that continued investments...
After more than 18 months of a tough economic climate when most contact centers were forced to prioritize cost reduction over customer experience enhancements, a recent survey of contact...
