Healthcare providers are placing more emphasis on care than ever before. They’re shifting to a new paradigm for service interactions that not only aims to provide care and customer...
Email is likely already part of your contact center’s communication strategy. But are you truly making the most out of it? With more contact centers embracing new digital channels,...
Consumers are interacting with customer service more often across more channels than ever before. They consider empathic, speedy interactions and first-contact resolution to be table stakes. During 2021, as...
Các contact center trên toàn thế giới đã phải thay đổi cách thức hoạt động vào năm 2020, đặc biệt trong nỗ lực hoạch định nguồn lực lao động....
Imagine being able to mobilize your business for rapid expansion, so you could onboard agents, target new markets, and build custom functionality quickly and effectively. It’s easy when you...
The holiday season and the close of one year brings on thoughts of a new start in the year ahead. It’s a time to reflect on what has happened...
Have you ever sat at a traffic light, wondering why it takes so long for it to turn green? Have you ever fantasized about owning one of those mysterious...
I’ve had the most miserable customer experience of my life this year. I purchased a washing machine manufactured by an iconic appliance company. It failed after seven weeks.
As companies consider moving business communications to the cloud, what are the primary benefits they can expect?
[:vi]Cho tới năm 2017, ước tính khoảng 35% tương tác hỗ trợ khách hàng sẽ được thực hiện trên thiết bị di động. Khách hàng đang gia tăng các...
