MP Telecom is one of the greatest providers of Contact Center, BPO and VAS services in Vietnam. The main areas of actitivity of MP Telecom is providing best solutions...
Watch this video to see why Interaction Dialer is in class by itself. With its all software based architecture, patented algorithms, best-in-industry call analysis, inbound/outbound call blending, agent eficiency...
A Practical Guide to Migrating to VoIP Planning and Design Considerations One of the most crucial steps any organization should take in deploying a solution for voice over IP...
Minh Phuc Co., Ltd (MP Telecom) is the leading provider of Contact Center technology, Outsourcing Service and Business Process Outsourcing (BPO) in Vietnam. Since incorporation in 2002, MP Telecom...
[:vi]Ngày nay, nợ tiêu dùng ở Mỹ đã lên đến mức kỷ lục, đạt ngưỡng 2 nghìn tỷ USD. [:en]Today, US consumer debt has risen to record levels, reaching...
Business Process Outsourcing (BPO) involves in contracting a third party partner to perform specific business functions such as human resource management, customer relationship management, supply chain management… which will...
30/05/2014, Minh Phuc Co., Ltd awarded ISO / IEC 27001:2005 certification – Information Sercurities Management System (ISMS) by DAS Vietnam and Ministry of Information and Communications. Nguyen Viet Trung...
The success of the retail industry is not just about how many new customers you attract, but how many old customers come back to you. According to a study,...
The importance of the Contact Center cannot be denied in an omni-channel distribution strategy, especially in the banking and finance industry, advises Silva, global retail director of IDC Financial....