Contact Center managers understand that knowledge management is an important process in customer service. Good knowledge management ensures that we don’t have to repeat the same answer every time...
Business Process Outsourcing (BPO) businesses have been around since the 1960s, but BPO companies serving overseas customers (BPO Offshore) have only appeared since last decade. . Even so, these...
According the BPO and Shared Service Location Index 2016 by Cushman and Wakefield, the BPO and shared service sector will move the investment focus from traditional to pioneering countries...
[:vi]Là công ty đi tiên phong trong lĩnh vực BPO tại Việt Nam, Minh Phúc đã và đang cung cấp một công cụ hữu hiệu không chỉ giúp...
Business Process Outsourcing (BPO) involves in contracting a third party partner to perform specific business functions such as human resource management, customer relationship management, supply chain management… which will...
[:vi]Ngày nay, sự thay đổi nhanh chóng các mối quan tâm của khách hàng đang tạo ra cả thách thức lẫn cơ hội cho tất cả các doanh nghiệp...
