Having to wait in long lines causes many customers to complain and becomes a concern for contact centers. So what can Contact Center do to solve this situation? Here...
Many companies are applying technology in service customer care in an efficient and cost-effective way. Here’s how you can use analytics and data management, combine marketing to improve your customer care ....
Currently, there are around 6,500 contact centers in the UK helping businesses increase sales and grow. But most of these contact centers are using old technologies. The use of...
“It is completely safe to say that with today’s Customer Care Call Center of VCTV , customers will really be “God” and be served in the most thoughtful and professional...
In a world where customers have more choices about how they bank than ever before, customer experience (CX) is critically important. Delivering great customer experience in banking is a...
This year has proven to be a year filled with ups and downs. From rising consumer and employee expectations to the promise of a post-pandemic “new normal,” to a...
“Listening” to customers and employees today can be complex. It involves capturing not just what people tell us, but also how they’re interacting with our customer experience channels and...
It’s certainly an understatement to say that 2020 and 2021 were challenging times. These challenges forced us to re-imagine everything we do. The COVID-19 pandemic has reshaped how caregivers...
Social customer care is the latest and greatest version of this “new marketing.” Handling customer service over social channels like Facebook, Twitter, etc., is a way to amplify your...
Unfortunately, most customers don’t complain, particularly if the offense in question isn’t egregious, and if complaining about it would run the risk of sounding petty. Yet, minor irritants and customer dissatisfiers...
