Many companies are applying technology in service customer care in an efficient and cost-effective way. Here’s how you can use analytics and data management, combine marketing to improve your customer care ....
Using call recording in a contact center shouldn’t become overwhelming for agents. Let call recordings create your competitive advantage. First of all, you should not decide to apply recording...
Currently, there are around 6,500 contact centers in the UK helping businesses increase sales and grow. But most of these contact centers are using old technologies. The use of...
“It is completely safe to say that with today’s Customer Care Call Center of VCTV , customers will really be “God” and be served in the most thoughtful and professional...
Overview Answering Machine Detection (AMD) accuracy lies within a competitively sensitive issue, focusing on two aspects: accuracy and latency, and that is the time it takes to identify Determines...
Increase productivity while reducing costs As communication expands, buyers also have more and more means to share their experiences when they interact with a company. Most customers don’t care...
Business Process Outsourcing (BPO) businesses have been around since the 1960s, but BPO companies serving overseas customers (BPO Offshore) have only appeared since last decade. . Even so, these...
There are many tools used in the business-customer relationship, but one of the tools that is traditional and still meaningful in modern business life is voice. With a variety...
PureConnect solution is developed by technology company Genesys – the number one unit in the field of developing Contact Center management software in the US. Genesys is a provider...
Vietnam E-Commerce Overview Forum (VOBF) 2021 is organized by the Vietnam E-commerce Association on April 20 in Hanoi. This is a nationwide event, bringing together the domestic and foreign...
